Support
Support
Support is handled by the engineers who build the product. Include your deployment details and we can usually answer from the first message.
Open a support request
Use the contact form with the Technical topic, or write to CONFIRM-EMAIL@example.com. Please include:
- The product version (Dashboard: Settings > License and updates)
- Instance id (never the tenant name or any permission data)
- What you expected, what happened, and when (UTC)
- Relevant Collector log excerpts with secrets removed
Never send SharePoint permission exports, user lists or audit payloads to support. We do not need them and will ask you to remove them.
Requirements
What you need to run it: servers, database, network and the Microsoft 365 approval.FAQ
Answers to the questions we hear most during evaluations.Security reports
Coordinated disclosure process for vulnerabilities.